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Disconnection/Reconnection Water Supply

Disconnection/Reconnection of Water Supply

Registered consumers are responsible for the payment of water bills issued by SYABAS.

All outstanding bills need to be paid on time to avoid disconnection without notice.

SYABAS will not be responsible for the arrears accumulated in the consumer's water account.  

 

TYPES OF DISCONNECTION OF WATER SUPPLY

There are three (3) types of disconnection.  

Enforcement Disconnection

Disconnection on request  

Technical Disconnection

 

METHODS OF DISCONNECTION

There are five (5) types of disconnection.  

Seal

Clamping of the stopcock  

 Closing of the Integrated Lockable Valve (ILV)
 Plug ferrule
 Disconnection at communication pipe

 

Disconnection for non payment / enforcement

It is performed when consumers:  

Have outstanding arrears

Have illegal supply connection  

 

Disconnection on request

This type of disconnection is done based on written request by the consumer for the following reasons:  

Vacant premise for the short term (not more than 12 months)

No longer need water supply to the premise  

 

Technical Disconnection

It is performed when:  

SYABAS shall have the right to disconnect water supply to any premise contravenes or fails to comply with any provisions of the WSIA 2006. These include but are not limited to any of the following:-

on the agreement with SPAN and Kettha, to reduce or cease to provide water supply if by reason of any circumstances there is insufficient water to enable the full quantity to be supplied to the said premise;

who, having a contract with a water distribution licensee for the supply of water, allows or causes any such supply of water to be carried or conveyed or used outside such premises for purposes other than the purposes of the contract except for the extinguishment of a fire;

misuse or wastes or causes or permits to be misused or wastes any water supplied to his premises;

having agreed to use the water supplied for a particular purpose only, uses or causes or permits the use of water for a different purpose other than the extinguishment of a fire; or

has contravened any provisions of this Act or its subsidiary legislation.

Section 89 (3) of WSIA stated that before exercising its powers under subsection (1), the water distribution licensee shall give a written notice to the owner, management corporation or occupier of the premises or the consumer to remedy or rectify the default or contravention within fourteen days from the receipt of the notice.  

However, a 14 days notice in writing to the consumer or the occupier of the premise shall be issued by SYABAS stating its intention to disconnect the supply.
The Chief Executive Officer shall be the ONLY authorized officer to issue instruction for Work Order for cases under Technical Disconnection.

 

RECONNECTION PROCEDURE

Water supply will be reconnected upon full settlement of outstanding arrears at any SYABAS District Office.

For Disconnection and Reconnection on request or where the supply has been cut off for default in payment of water charges or for an offence against any provisions of the WSIA 2006.

(a) For meter size below 50 mm
 

Disconnection due to non-payment

RM 35.00
 

Reconnection on payment

RM 35.00
 

Disconnection and reconnection on request

RM 35.00
 

Done at ferrule

Actual disconnection or reconnection cost
(b) For meter size 50 mm - 100 mm
 

Disconnection due to non-payment

RM 50.00
 

Reconnection on payment

RM 50.00
 

Disconnection and reconnection on request

RM 50.00
 

Done at ferrule

Actual disconnection or reconnection cost
(c) For meter size 101 mm - 150 mm
 

Disconnection due to non-payment

RM 100.00
 

Reconnection on payment

RM 100.00
 

Disconnection and reconnection on request

RM 100.00
 

Done at ferrule

Actual disconnection or reconnection cost
(d) For meter size above 150 mm
 

Disconnection due to non-payment

RM 520.00
 

Reconnection on payment

RM 520.00
 

Disconnection and reconnection on request

RM 520.00
 

Done at ferrule

Actual disconnection or reconnection cost
Reconnection would be performed within one (1) working day after all the outstanding arrears and reconnection fee are settled.