I. Quality Assurance Programme by Ministry of Health (MOH)

The Concession Agreement stipulates that the quality of water supplied to consumers must comply within the limits provided in the ‘National Standard For Drinking Water Quality (NSDWQ) issued by the Ministry of Health (MOH). Water quality supplied from Water Treatment Plants into SYABAS’ distribution system is systematically and randomly monitored by MOH by way of sampling and testing under its Quality Assurance Programme (QAP). Based on performance recorded by MOH, the treated water supplied by SYABAS is well below the QAP limits. In 2011, a monthly average of 2,816 water samples were taken and 10,418 tests or analyses were carried out by MOH. The samples were taken from designated water sampling stations located at the various treatment plant outlets, balancing reservoir outlets, service reservoir outlets and in the distribution system. A total of 125,015 analyses were carried out by MOH in 2011 and of these, 99.47% complied with the National Standard with zero violation recorded for microbiological parameters.

Summary of 2010 and 2011 MOH Water Quality Assessment
 

II. In-House Water Quality Assessment

From June 2006, SYABAS has started the in-house Water Quality Sampling and Testing Programme based on the same frequency of sampling and nature of parameters as listed in the National Standard For Drinking Water Quality. In 2011, where grab samples were collected by personnel from Districts’ Water Quality Units from the designated 1,100 sampling stations to be analyzed in-situ and sent to a third party accredited laboratory for analysis?. Based on the existing number of sampling stations and the frequency of sampling according to the National Standard for Drinking Water Quality, a monthly average of 1,768 samples were taken and 6,327 analyses carried out. The results also showed that the water quality was within the requirement of the Ministry of Health and the Mandatory Levels of Service whereby 99.46% of the total 75,926 analyses had complied with MOH National Standard.

Summary of 2010 and 2011 In-House Water Quality Assessment
 

Photographs depicting Water Quality Personnel Taking Samples From Water Sampling Stations

Water Quality Enhancement Programme:

	Service Reservoir Inspection and Cleaning
	Reticulation Pipe Cleaning
	Water Quality Monitoring
	Consumers Complaints
	Sanitary Survey
	Consumer Awareness Programme