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Terms and Conditions of Water Supply Application |
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All applications must be submitted by licensed
plumber who are registered with Suruhanjaya Perkhidmatan Air Malaysia (SPAN) to application / deposit unit. |
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Application form that needs to be filled in is form SYA/F1A/A or SYA/F1A/B or SYA/F1A/C. Completed from must be signed by the applicant and follow the terms and conditions of water supply application. |
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Checklist of water supply application by
category is as follows: |
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a. Housing Scheme (Domestic Individual Meter) |
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Completed form of SYA/F1A/A |
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Accept the Water Supply Application Terms and Condition
› SYA/T1/1 for landed property
› SYA/T2/1 for individual sub meter which water supplied through Bulk Meter |
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Copy of applicant's Identification Card (I/C) |
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Approval Plan File No. from SYABAS accompanied
by a copy of Approved Internal Plumbing Plan |
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Applicant's name and address |
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A site plan that indicates the layout of the proposed
site, complete with the house number, road and area that has been
approved by Local Authority (P.B.T) |
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Water supply system that has been approved and submitted
to SYABAS. |
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b. Land with Grant / Temporary Occupancy
License (TOL) |
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Completed form of SYA/F1A/A or B or C (depending on usage of the premise) |
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Copy of grant indicating the owner's name and grant
number / T.O.L tax for the current year (For areas under Local Authority
(P.B.T) administration, refer to District Office / Local Council for
rules and regulations) |
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Copy of applicant's Identification Card (I/C) |
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Copy of water bill of the nearest premise to the proposed
site (if available) |
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c. Stalls and Squatters |
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Stalls |
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Completed form of SYA/F1A/B |
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Recommendation letter from Local Authority (P.B.T)
/ District Office |
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Copy of Business License (for stalls only) |
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Copy of applicant's Identification Card (I/C) |
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Copy of water bill of the nearest premise to the proposed
site (if available) |
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Squatters |
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Completed form of SYA/F1A/A |
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Recommendation letter from Local Authority (P.B.T)
/ District Office |
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Copy of applicant's Identification Card (I/C) |
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Copy of water bill of the nearest premise to the proposed
site (if available) |
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Copy of approval letter from Squatters Committee |
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d. Water Supply System Improvement |
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Completed form of SYA/F1A/A or B |
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Latest paid water bill |
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e. Construction Supply |
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Completed form of SYA/F1A/B |
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Accept the Water Supply Application Terms and Consitions - SYA/T3/1 |
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Development plan approved by Local Authority (P.B.T) |
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Copy of water bill of the nearest premise to the proposed
site (if available) |
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When will your water meter be installed? |
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As soon as your application has fulfilled
the terms and conditions as stated and you would have obtained the Certificate
of Fitness (C.F) or Temporary Certificate of Fitness (T.C.F) for properties
(within the local authority only). Also, all related bills have been
settled. |
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Application to Change Name and Account
of Consumer |
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Change of name and consumer's account takes
place when there is a change of ownership/occupant on a premise |
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1. Close of Account
Download Form SYA/F8/2 (Borang Penutupan Akaun dan Permohonan Pulangan Balik Cagaran)
Terms and Conditions
to Close an Account: |
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Form SYA/F8/2 (Borang Penutupan Akaun dan Permohonan Pulangan Balik Cagaran) must be filled-in and signed by current
account owner |
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All outstanding balance must be settled before closing
an account |
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Original copy of water deposit receipt must be handed
to SYABAS for the purpose of returning deposit. If it is not available,
statutory declaration must be submitted. |
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2. Change of name and account |
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Form SYA/F1A/A must be filled-in and signed by new
account owner |
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Copy of related documents (such as Sale and Purchase
Agreement, Land title, Quit rent or Tenancy/Lease Agreement, etc.) |
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Accept the Water Supply Application Terms and Condition
› SYA/T1/1 for landed property
› SYA/T2/1 for individual sub meter which water supplied through Bulk Meter |
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Water bil of the premise (if available) |
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Copy of Identification Card (I/C) or Company Registration
Number and Company Chop/Stamp |
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Why water supply disconnection is
enforced? |
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To collect outstanding balance of consumers'
bills |
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To increase cash flow efficiency |
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To create awareness among consumers on
the importance of settling water bills within the given period of time |
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Types of Water Supply Disconnection |
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Water supply disconnection is categorized
into three (3) types i.e. : |
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Disconnection for non payment / enforcement |
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Disconnection
on request |
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Technical Disconnection |
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Disconnection for non payment / enforcement |
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It will be carried out when consumer : |
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Fails to settle water bill within the given period
of time |
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Fails to settle outstanding balance |
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Unlawfully diverts or takes water from
any water supply system or part thereof |
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Disconnection on request |
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Consumers may apply to close their accounts
on one of these reasons : |
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• Move to another house |
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• Premise collapsed / destroyed by fire |
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Consumers are required to submit the following
documents : |
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Documents needed to close account
on request |
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Application letter |
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Form SYA/F8/2 (Borang Penutupan Akaun dan Permohonan Pulangan Balik Cagaran) |
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Original copy of water deposit receipt
/ Statutory Declaration |
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Technical Disconnection |
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(i) |
SYABAS shall have the right to disconnect water supply to any premise contravenes or fails to comply with any provisions of the WSIA 2006. These include but are not limited to any of the following:- |
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(a) |
on the agreement with SPAN and KTAK, to reduce or cease to provide water supply if by reason of any circumstances there is insufficient water to enable the full quantity to be supplied to the said premise; |
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(b) |
who, having a contract with a water distribution licensee for the supply of water, allows or causes any such supply of water to be carried or conveyed or used outside such premises for purposes other than the purposes of the contract except for the extinguishment of a fire; |
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(c) |
misuse or wastes or causes or permits to be misused or wastes any water supplied to his premises; |
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(d) |
having agreed to use the water supplied for a particular purpose only, uses or causes or permits the use of water for a different purpose other than the extinguishment of a fire; or |
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(e) |
has contravened any provisions of this Act or its subsidiary legislation. |
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(ii) |
Section 89 (3) of WSIA stated that before exercising its powers under subsection (1), the water distribution licensee shall give a written notice to the owner, management corporation or occupier of the premises or the consumer to remedy or rectify the default or contravention within fourteen days from the receipt of the notice. |
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(iii) |
However, a 14 days notice in writing to the consumer or the occupier of the premise shall be issued by SYABAS stating its intention to disconnect the supply. |
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(iv) |
The Chief Executive Officer shall be the ONLY authorized officer to issue instruction for Work Order for cases under Technical Disconnection. |
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How to get back your water supply
that has been disconnected? |
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Make full payment of outstanding balance
at SYABAS District Office |
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Make full payment of water supply reconnection
according to size of meter : |
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(a) For meters sizes below 25mm |
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(i) Disconnection due to non-payment RM25.00 |
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(ii) Reconnection on payment RM25.00 |
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(iii) Disconnection and reconnection on request RM25.00 |
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(iv) Remove plug at communication pipe to restore supply Actual cost plus 25% |
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(b) For meters sizes above 25mm |
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(i) Disconnection of 26mm to 50mm meter for non-payment RM75.00 |
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(ii) Reconnection of 26mm to 50mm meter on payment RM75.00 |
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(iii) Disconnection of 51mm to 150mm meter for non-payment RM150.00 |
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(iv) Reconnection of 51mm to 150mm meter on payment RM150.00 |
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Make full payment of other related bills
(if any) |
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How water supply is disconnected? |
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Water supply is disconnected by using one
of the following methods : |
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Seal |
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Clamp stop-cork |
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Remove meter and plug |
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Closing of the Integrated Lockable Valve (ILV) |
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Plug ferrule |
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When will your water supply be reconnected? |
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Reconnection would be performed within one (1) working day after all the outstanding arrears and reconnection fee are settled. |
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Consumption Period and Bill Calculation |
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Water charges are billed pro-rated for each tariff band based on a 31-day billing period and is only applicable to Domestic (Code 10) where there is a three band tariff and Commercial (Code 11) where there is two band tariff respectively. |
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Example : Bill calculation for tariff code 10 (Domestic) |
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Billing Days - 33 days |
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Billing Period - 33 days/ 31 days (1 month) = 1.06 month: |
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Total Consumption - 40 m³
| 20 m³ x 33 days / 31 days |
21.20 m³ x RM 0.57 |
RM 12.08 |
| 15 m³ x 33 days / 31 days |
15.90 m³ x RM 1.03 |
RM 16.38 |
| Remainder |
2.90 m³ x RM 2.00 |
RM 5.80 |
| TOTAL |
40 m³ |
RM 34.26 |
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* Click here for more details on bill calculation. |
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Where do you address your complaints
/ curiosity on water supply? |
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There are three ways to address your complaints or queries on water supply; |
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Call us at our toll-free helpline, 1-800-88-5252 or |
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SMS at 39222 (type: PUSPEL <space> <your complaints/feedback>) or |
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Email to puspel@syabas.com.my |
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Or you can also go to the nearest SYABAS offices as shown below;
SYABAS
OFFICE |
ADDRESS |
TELEPHONE
NO. |
| Headquarters |
Jalan Pantai Bharu,
59990 Kuala Lumpur |
03-2088 5400 |
| Kuala Lumpur |
Jalan Pantai Bharu,
59990 Kuala Lumpur |
03-2088 5400
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| Gombak |
Bandar Baru Selayang,
68100 Batu Caves, Selangor |
03-6138 4820 |
| Petaling |
Jalan Templer,
46050 Petaling Jaya, Selangor |
03-7841 1000 |
| Klang |
Jalan Kota,
41000 Klang, Selangor |
03-3371 0144
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| Hulu Langat |
Hulu Langat,
43000 Kajang, Selangor |
03-8733 5717 |
| Kuala Langat |
Telok Datok
42700 Banting, Selangor |
03-3187 1620 |
| Hulu Selangor |
Jalan Bukit Kerajaan,
44000 Kuala Kubu Bahru, Selangor |
03-6064 1270 |
| Kuala Selangor |
Jalan Kelang
45000 Kuala Selangor, Selangor |
03-3289 3024 |
| Sabak Bernam |
Sungai Besar,
45300 Sabak Benam |
03-3224 2936 |
| Sepang |
No. 29, Jalan 6, Cosmoplex,
43900 Salak Tinggi, Selangor |
03-8706 1154 /
03-8777 4000 |
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Terms and Conditions of Water Supply Application