• Registered consumers are responsible for the payment of water bills issued by SYABAS
• All oustanding bills need to be paid on time to avoid disconnection without notice
• SYABAS will not be responsible for the arrears accumulated in the consumer's water account.

TYPES OF DISCONNECTON OF WATER SUPPLY
There are three (3) types of disconnection.
Enforcement Disconnection
Disconnection on request
Technical Disconnection

METHODS OF DISCONNECTION Water supply can be disconnected through one of the methods as follows: Seal Clamping of the stopcock. Remove meter and plug. Closing of the Integrated Lockable Valve (ILV). Plug ferrule
	Disconnection for non payment / enforcement
	It is perfomed when consumers:
	•		Have outstanding arrears
	•		Have illegal supply connection
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	Disconnection on request
	This type of disconnection is done based on written request by the consumer for the following reasons:
	•		Vacant premise for the short term (not more than 3 months)
	•		No longer need water supply to the premise
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	Technical Disconnection
	It is performed when:
		(i)	SYABAS shall have the right to disconnect water supply to any premise contravenes or fails to comply with any provisions of the WSIA 2006. These include but are not limited to any of the following:-
			(a)	on the agreement with SPAN and KTAK, to reduce or cease to provide water supply if by reason of any circumstances there is insufficient water to enable the full quantity to be supplied to the said premise;
			(b)	who, having a contract with a water distribution licensee for the supply of water, allows or causes any such supply of water to be carried or conveyed or used outside such premises for purposes other than the purposes of the contract except for the extinguishment of a fire;
			(c)	misuse or wastes or causes or permits to be misused or wastes any water supplied to his premises;
			(d)	having agreed to use the water supplied for a particular purpose only, uses or causes or permits the use of water for a different purpose other than the extinguishment of a fire; or
			(e)	has contravened any provisions of this Act or its subsidiary legislation.
		(ii)	Section 89 (3) of WSIA stated that before exercising its powers under subsection (1), the water distribution licensee shall give a written notice to the owner, management corporation or occupier of the premises or the consumer to remedy or rectify the default or contravention within fourteen days from the receipt of the notice.
		(iii)	However, a 14 days notice in writing to the consumer or the occupier of the premise shall be issued by SYABAS stating its intention to disconnect the supply.
		(iv)	The Chief Executive Officer shall be the ONLY authorized officer to issue instruction for Work Order for cases under Technical Disconnection.
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	RECONNECTION PROCEDURE
	•	Water supply will be reconnected upon full settlement of outstanding arrears at any SYABAS District Office.
	•	For Disconnection and Reconnection on request or where the supply has been cut off for default in payment of water charges or  for an offence against any provisions of the WSIA 2006 .
		(a) For meters sizes below 25mm
			(i)	Disconnection due to non-payment	RM25.00
			(ii)	Reconnection on payment	RM25.00
			(iii)	Disconnection and reconnection on request	RM25.00
			(iv)	Remove plug at communication pipe to restore supply	Actual cost plus 25%
		(b) For meters sizes above 25mm
			(i)	Disconnection of 26mm to 50mm meter for non-payment	RM75.00
			(ii)	Reconnection of 26mm to 50mm meter on payment	RM75.00
			(iii)	Disconnection of 51mm to 150mm meter for non-payment	RM150.00
			(iv)	Reconnection of 51mm to 150mm meter on payment	RM150.00
	Reconnection would be performed within one (1) working day after all the outstanding arrears and reconnection fee are settled.