NO |
CASE TYPE |
FAQ |
| 1 |
No water |
What are the causes of water supply disruption?
- Pipe burst
- Air-locked
- Pump house failure
- Meter loss
- Meter faulty
- Disconnection
- Stuck communication pipe
- Stuck internal service pipe
- Serious internal leakage
How does Syabas resolve this problem?
Solutions will depend on types of problem encountered. In general, Syabas will need to conduct an on site investigation. This will be followed by resolution works until the supply is finally restored to the affected area. |
| 2 |
Pipe burst |
What are the causes of pipe burst?
- Old pipe
- Soil movement
- Hit by vehicles
- Pressure too high
How does Syabas resolve the problem?
Solutions will depend on types of problem encountered. In general, Syabas will need to conduct an on site investigation. This will be followed by resolution works until the supply is finally restored to the affected area. |
| 3 |
Pipe burst |
What is an “Estimated Resolution Time (ERT)”?
Estimated Resolution Time (ERT) is the scheduled time taken to resolve a water supply-related problem. For the benefit of those affected by water-related problems, ERT is one of the feedbacks we provide. |
| 4 |
Pipe leak |
Who is responsible for the maintenance of communication pipe before the meter?
SYABAS |
| 5 |
Pipe leak |
Who is responsible for the replacement of communication pipe before the meter?
SYABAS |
| 6 |
Pipe leak |
Who is responsible for the maintenance of service pipe after the meter?
The consumer concerned |
| 7 |
Air Lock |
How does an air lock in the pipe system occur?
It may occur when consumers turn on the supply during a water cut. This causes air to be trapped in the pipe that hinders the flow of water
How does Syabas resolve a problem?
Syabas will have to open the valve(s) along the pipe pipe in the premise to release the trapped air |
| 8 |
Road Reinstatement |
What are the stages of road reinstatement and how long does it take?
Under normal circumstances, the excavated road will be filled immediately. However, Bitumen will only be laid within 3 days, when the soil has dried or settled |
| 9 |
Dirty water |
What are the causes of dirty water?
- Residue inside old pipes is perturbed by changed of rate in water flow
- Residue in the service reservoir
- Rusty communication pipe
- Rusty internal service pipe
What are the actions taken by Syabas to solve the problem?
- Replacement of and old aging pipes
- Periodical cleaning of service reservoirs
|
| 10 |
Dirty water |
What standards does our quality of water conform to?
National Standard for Drinking Water Quality (revised 2000) by Ministry of Health, Malaysia |
| 11 |
Low pressure |
What are the causes of low water pressure?
- Immediately after pipe burst
- Immediately after pump house failure
- Shortage of supply water
- Main pipe leaks
- Communication pipe leaks
- Internal service pipe leaks
- Rusty communication pipe
- Rusty internal service pipe
How does Syabas resolve a problem of “low pressure”?
Solutions will depend on types of problem encountered. In general, Syabas will need to conduct an on site investigation. This will be followed by resolution works until the supply is finally restored to the affected area. |
| 12 |
Illegal Tapping |
Will Syabas guarantee absolute confidentiality of those who report on illegal tapping?
Yes, absolutely |
| 13 |
Stop cork problem |
Who is responsible for repairing and replacing a stop-cork?
Syabas |
| 14 |
Pump house problem |
What are the problems associated with a pump house?
- Electricity supply outage
- Pump tripped
- Mechanical failure
|
| 15 |
Hydrant problem |
Who is responsible for solving the problems pertaining to a hydrant?
Syabas |
| 16 |
High bill |
What are the possible causes contributing to a high bill?
- Excess usage
- Leakage in the internal plumbing system
- Water tank overflow
- Faulty Meter
- Error in Meter Reading
|
| 17 |
High bill |
How does a consumer check for an internal leakage?
- Check the service pipe and the distribution pipe after the water storage tank at the premise for leakage.
- Check if the reading increases to confirm leakage / wastage of water.
If so, there is internal leakage after the meter |
| 18 |
High bill |
What should a consumer do if there is an internal leakage?
Repair the leakage immediately using registered plumber |
| 19 |
High bill |
Where can a consumer get a list of registered plumbers?
Visit Syabas’ website or call Pusat Perkhidmatan Pelanggan (PUSPEL) at toll free line of 1800 88 5252 |
| 20 |
High bill |
Why is a bill estimated?
- E01 – Locked gates
- E03 – Locked Chamber
- E04 – Obstacles
- E05 – Fierce dogs
- E06 – Meter Missing
- E07 – Faulty Meter
- E09 – Meter Changed At Site
- E13 – Meter Position Not Found
- E29 – Printed at the office
|
| 21 |
No bill |
Where can a consumer get a copy of his or her bill?
At all Syabas’ counters |
| 22 |
No bill |
If a consumer does not receive a bill how would he or she know how much to pay?
- Contact PUSPEL to get the balance
- Online Checking Bills
- SMS to 39222
|
