As a consumer-oriented organization, the Company must always be alert and proactive in ensuring the service quality provided is at its best. Innovation awards received from the State of Selangor and also other organizations are in recognition of the initiative made in providing the best quality of services to the consumers. The awards won are:

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The implementation proof that the organization has progressed to a higher level of productivity. Whilst the Telemetry System is capable of gathering information at high-speed and keeping supply status records that enables operation decisions and supply done systematically. These innovations have made JBAS and subsequently, SYABAS, the winner for three consecutive years i.e Meter Reading and Billing via handheld (1992), Telemetry Remote Control System (1993) and the Menteri Besar Selangor's Quality Award (1994).

The awards received reflects the Government's recognition of the Company’s the Organization's effort in producing quality management and services to consumers.

The main activity of meter readers at the office is to arrange printed bills in their book in preparation for their meter-reading activity the next day. At the site, they will read the water meter, calculate the water bill consumption and hand it to the consumer. Besides that, meter readers are also responsible for reporting damage to water meters, leakages and other offences.

A meter reader has the ability to read and produce bills for between 60-80 accounts per day. Therefore, an average of 1500 accounts are read per month. However, this depends on our meter readers having ubobstructed access to the water meters and also weather conditions. Copies of the bills are brought back to the office for data updating which takes between 3-7 days for the process to complete. Normally, about 2000 bills can be checked and updated into the system daily.

The pressure and water level at the strategic locations can be obtained by sending men to the reservoir. Reports are sent via radio handset. The water treatment plant supervisor reports the production of the plant while the status of the pumps is reported by respective pump keeper.

All information and data are gathered to conclude the water supply status to ensure the suitable distribution of water be done for the day. The road congestion in the Klang Valley area, weather, and lack of manpower are the factors that contribute to the delay in receiving reliable information.

As a result, the Telemetry System is implemented in order to overcome these problems by automatically collecting the information on production, water pressure, water level, pump status, and flow rate. Information from the plants, reservoirs, and pump houses are transmitted to the monitoring stations via radio wave, thus, enabling the management to monitor the effectiveness of the operation and to make decisions and take action almost instantaneously.

The system has been proven effectivein optimizing the pump operation has reduced the electricity consumption by between 20% to 60% per pump house.

As a step towards improving bill collection and enforcement against bill defaulters, the Company implemented the WATER SUPPLY CUT VIA CLAMPING SYSTEM in Gombak by disconnecting water supply to delinquent account-holders using a clamping device comprising of two locks as a security feature to prevent illegal reconnection.

Through this enforcement, revenue collection has increased to 60% as 35% of consumers who had their meters clamped by the locking device settle their arrears to restore water supply by lawful means. At the same time, employees' productivity has increased tremendously as they are truly motivated by the new system that needs only one person to handle the water supply cut work (as compared to the old system where at least 2 persons needed to execute the disconnection, thus optimizing the usage of the manpower).

The clamping system has proven its effectiveness and capability when it won the Menteri Besar Selangor's Quality Award in 1994.

SYABAS has developed an enterprise portal known as Gerbang eMesra. This portal has been the prime channel for the staff of SYABAS to communicate, collaborate, and share information. Gerbang eMesra is divided into 3 main components :
a) eChannel – communication channel to collaborate, notify, and share information as well as a template to publish documents, instructions, and direction of organisation
b) eLibrary – knowledge repository (knowledge management)
c) eWork Station – office automation system that consists of email application, telephone directory, and other applications

Gerbang eMESRA has user-friendly interface and is standardized to ensure users have easy access and applications provided are comfortably utilized. Therefore, all information can be delivered, understood, and easily used by all SYABAS staff. In addition, eMesra functions as medium of communication via its bulletin i.e main page of Gerbang eMESRA interface that acts as ‘Virtual Office’ to all staff using the portal as a database for all corporate information, internal circulars and memos issued in the Company.