The Objectives of PUSPEL :
- To provide the most convenient one-stop centre for consumers to voice out complaints, concerns, or queries.
- Assist in identifying the cause of water related concerns.
- Provide the appropriate solution to consumer's water supply-related problems.
- Share information or views to better serve our consumers.

SYABAS divides PUSPEL into three major components as below, in our efforts to provide the top-of-mind services to all our consumers from diffrent walks of life :

a) PUSPEL Call Centre
PUSPEL Call Centre is specifically set-up for the public and consumers to channel their problem, queries and sharing of information related to water supplies.... << click here for more details! >>

b) ICU (Industrial Customer Unit)
ICU understands the needs and importance of having high quality and reliable water supply systems to support the industrial and commercial sectors. << click here for more details! >>

c) YAKIN (Unit Kerjasama Informasi Pelanggan)
YAKIN is a unit of the Customer Services Department of SYABAS, specifically set-up to meet the needs of the domestic consumers in the state of Selangor and federal territories of Kuala Lumpur and Putrajaya where YAKIN is currently serving via direct, personal and proactive approach.YAKIN takes consumer service to the next level by going down to the grassroot level and troubleshoot problems and grievances faced by the individual unsophisticated consumers. << click here for more details! >>