Quality Counter Services are services that fulfill the needs of the consumers. Consumers will be satisfied if the service provided is fast, error-free and easily available and is not burdensome to the consumer who is served in a courteous manner. Counter Service Department provides “One Stop Counter” at all districts where consumers can make many transactions at one counter such as:
- General Inquiries
- Complaints
- Closing Account
- Open New Account / Change of Owner
- Reconnection
- Lost of Meter Inquiries
- Meter Testing
- Any other inquiries
Vision
To provide the best and efficient counter service to SYABAS consumers.
Mission
To enhance customer’s experience/delight at our counters.
Counter Service Objective
- Enhance consumer relationship and provide a convenient, effective one stop counter service for all SYABAS consumers in Selangor, Kuala Lumpur and Putrajaya.
- To standardize all processes at all districts counters.
- To deliver, S.M.A.R.T service for our consumers.
- Smile : (We start our day and serve you with smile)
- Manageable : (We manage to handle all complaints and enquiries for walk in consumer)
- Accessible : (We solve your needs)
- Reliable : (You can rely on us)
- Timely : (Fast and Efficient in managing your needs)
