ICU understands the needs and importance of having high quality and reliable water supply systems to support the industrial and commercial sectors. Industrial and commercial customers are one of the important customer sector to SYABAS. This sector also demands special attention due to its' impact on their business and operations, which is unique in nature as compared to the domestic consumers. It is with this recognition that ICU or the Industrial Customer Unit was founded. ICU operates under the purview of Customer Services Department of SYABAS to provide dedicated service to the industrial and commercial customers.

Objective
To provide focus customer service to industrial consumers on water supply related matters and problems

Operation
A database is created for:

• Major Industrial Consumers
• Major Trade Association

ICU undertakes to :

• Follow up with complaints made by water-dependent industrial consumer daily.
• Inform affected water dependent industrial consumers individually on major pipe burst and scheduled maintenance
• Propagate customer education

ICU also handles, and manages complaints or queries regarding :
  Supply interruptions

  Supply shortages

  Water quality issues

  Burst pipes and leakages

  Damaged meters

  Water thefts

  Any special requirements

What you should know

  Written notices will be provided through the mass media prior to any scheduled disruptions of water supply interruptions. For scheduled disruptions of water supply, a minimum of 24 hours' advance notice will be communicated to you. We will also specify the expected time of full-supply restoration.

  Any unscheduled or unexpected incidences such as burst pipes or power outage that affects the supply for their operations, we will rectify them in the shortest possible time and they will be updated accordingly.