YAKIN, Unit Kerjasama Informasi Pelanggan, is a unit of the Customer Services Department of
SYABAS, specifically set up to meet the needs of the domestic consumers in the state of
Selangor and federal territories of Kuala Lumpur and Putrajaya. YAKIN is basically community
based and serves the domestic in a direct, personal and proactive manner. It takes customer
service down to the grass root level and serves to troubleshoot and fish out unspoken problems
and grievances faced by the individual unsophisticated consumers normally bypassed by the normal
bureaucracies of life.
YAKIN :
Addresses the consumer groups and residental associations
to create a proactive channel to educate the public at large of water issues related to water
resources and water supply issues
Serves as a vehicle to mobilise the community's support and
combined action in adressing several water issues like water pollution, water conservation,
water theft eradication, distribution of relief water addressing during the management of water crisis
arising from natural droughts, shutdowns of major water treatment plants or pumping stations
and other water issues.
Objective
To
reach out to residential customers in order to better understand their problem, need and preferences so that we can find ways to provide solution to customer satisfaction.
Scope of services
Handle, attend to and manage complaints or queries relating to:
Supply interuptions
Supply shortages
Water quality issues
Burst pipes and leakages
Damaged meters
Water thefts
Any special issues relating to domestic consumers
OUR MISSION
Identify and organise community leaders so that they become SYABAS' contact point for
information gathering, dissemination.
Identify water supply and quality related problems encontered by domestic consumers and
find ways to address them
Provide domestic consumers with accurate water supply
related information
Explore the future needs and preferences of residental
consumers
Establish good relationships with domestic consumers and
propogate consumer awareness of issues related to water
Establish confidence and trust between consumers and
SYABAS and enable a climate of cooperation working together to address water issues.
Target Group
YAKIN seeks to work closely with community leaders in the kampungs (JKKK) and residental association, consumer groups and NGOs as a media of contact with the grass root consumers.
