In anticipation that the Selangor and the Federal Teritories of Kuala Lumpur and Putrajaya will continue to be a centre of economic growth, it is envisaged that the water demand in these states would continue to grow steadily. The current situation also provides SYABAS opportunities to enhance the overall efficiency of the water industry, in particular to reduce the level of high non-revenue water (NRW) losses and uplift the level of the standard in customer service.

To ensure its services meet the preset requirement and quality that rivals the international acceptance standards, SYABAS has invested millions in its Information Communication Technology (ICT) to ensure that it equips its critical departments and personnel with advanced technology to meet and if possible exceed, the increasing sophisticated demand of its consumers in terms of turnaround response time as well as providing solution to resolve all impending problems.